Customer Service

Shipping & Delivery
We normally ship using Royal Mail First Class, which almost invariably results in next-day delivery. We have found this method to be very reliable and economical, and we regard it as an excellent choice to keep costs to our customers down with no apparent risks to the reliability of delivery.

Your order will normally be dispatched within 5 (five) working days of placing the order. Whilst we make every effort to deliver goods within such timescales, however, some delays are inevitable. We shall not be liable for any delay that you may suffer in this regard.

Placing an order with us authorises us to share your personal information with third parties who are used to fulfil your order or satisfy our obligations to you.
Privacy & Security
This privacy policy sets out how Nagasaki Media uses and protects any information that you give Nagasaki Media when you use this website.

Nagasaki Media is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Nagasaki Media  may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective unless superseded.

What we collect.

We may collect the following information:

·         name and address

·         contact information including email address

·         demographic information such as postcode, preferences and interests

·         other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·         Internal record keeping.


·         We may use the information to improve our products and services.


·         We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

·         From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·         whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

·         if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [Add Address Here]

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cancellations, Returns & Replacements
We have the right to cancel any order you make for any product if you fail our validation or security checks. In certain instances you may not receive email confirmation of an order being cancelled. If payment has been processed you will receive a full refund.

You have the right to cancel any order you make for any product (other than personalised products and audio/video recordings or software which you may have unsealed or magazines) purchased through the online store for a full refund. If for any reason you are not satisfied with your purchase, return it to us within 14 (fourteen) days of receipt in an unworn/unused condition for a full refund or exchange. When returning products to us for refund or exchange, you must pay for the appropriate postage costs. Full orders returned from UK customers will receive a full refund including postage charges.

If you wish to exhange or return any product then please send the product back with complete returns form through the postal address as advised in the Delivery Note which will accompany your purchase.

Please wrap products securely, fix the returns label safely to the parcel and attach appropriate postage. Please remember to include your completed returns form and give the reason for return and any new requirements. We advise that returns are sent recorded delivery via Royal Mail as we will not accept liability for lost returns. In the instance we are liable for return postage costs we will not refund return postage above or beyond the inital postage charge. Should you have any queries regarding a return then please refer to our help section, accessible from the foot of every page.

Ordering & Payment
We are only able to take orders through the online store for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible then we will not be able to process your order.

We validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Our confirmation of your order brings into existence a legally binding agreement between us.

We accept all orders for products and services subject to availability and certain security checks.

We accept payment by most major credit and debit cards. Payment will be debited from your account before the dispatch of your purchase. All credit and debit card holders are subject to validation checks and authorisation by the card issuer and we shall not be liable for any delays this may cause to your order. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, we will not be liable for any delay or non-delivery.

Products, Pricing & Promotions
We have made every effort to reproduce colours in the online store as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the internet. This means that when you order products from the online store, colours may differ from what you see on the screen. If you are not satisfied with the colour of the product you have ordered, we operate a returns policy (see "Cancellations, Returns & Replacements").

All product prices include Value Added Tax (“VAT”) where applicable. These may change in line with UK government, Customs and Excise, EU directives, and other legal interpretations issued by relevant authorities.

Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside the EU. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.

We reserve the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.

If online store products become temporarily unavailable, we shall hold your order until we have the product back in stock and will then mail the product to you in the usual way. In the event that an individual product becomes permanently unavailable then we will seek to offer you a suitable alternative or give you a full refund.

Viewing Orders
Your orders are visible after logging-in with your registered user credentials. If you would like to view the status of your order(s) please visit the ‘My Account’ link and click on ‘Your Orders’. If, after checking your Orders, you have any questions about the status of it/them, then please email admin@kendonagasaki.org

Updating Account Information
It is important that you maintain your account information and keep it up to date. We will not be responsible in any way for shipments or communications sent to incorrect or out-of-date .contact details